PRIVACY POLICY
Effective Date: June 5, 2026
1. INTRODUCTION
This Privacy Policy explains how eskedi go collects, uses, stores, and protects your personal data when you use our website, mobile application, and related services.
eskedi go is operated by ESKEDI-CO LTD, a company incorporated under the laws of the Federal Republic of Nigeria. eskedi go is a trademarked platform of ESKEDI-CO LTD, registered under the Commercial Law Department of the Federal Ministry of Industry, Trade and Investment.
By accessing or using eskedi go, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable data protection laws, including the Nigeria Data Protection Act (NDPA). If you do not agree, you should discontinue use of the Platform.
eskedi go operates as a multi-vendor marketplace that connects users with independent merchants offering goods and services. To provide these services, we process certain personal information necessary for account creation, order processing, payment facilitation, and platform functionality.
2. INFORMATION WE COLLECT
We collect personal information that you provide directly to us when you register an account, place an order, contact customer support, or interact with features of the Platform.
This may include your name, phone number, email address, login credentials, delivery or pickup address, and any other information you choose to provide. When you place an order, we also collect details relating to the products or services you purchase, the merchants involved, payment method used, transaction history, and fulfilment preferences such as delivery, pickup, or in-store shopping.
Because eskedi go allows users to place orders from multiple merchants in a single cart, we process order data in a structured way to ensure each merchant only receives the information necessary to fulfil their portion of the order.
We may also collect information you voluntarily provide to merchants, such as special instructions, delivery notes, or preparation preferences. In addition, where you use features such as wallet payments, reward tokens, or payment requests to third parties, we process relevant transactional and contact information required to complete those services.
3. AUTOMATIC INFORMATION COLLECTION
When you use eskedi go, we may automatically collect certain technical and usage information. This may include your IP address, device type, browser type, operating system, application version, access times, pages viewed, and interaction patterns within the Platform.
If you enable location services, we may also collect approximate or precise location data to help you discover nearby merchants, improve delivery accuracy, and enhance user experience. You may disable location access at any time through your device settings, although this may limit certain features of the Platform.
We may also use cookies and similar technologies to maintain user sessions, improve functionality, analyse usage patterns, and enhance platform performance.
4. HOW WE USE YOUR INFORMATION
We use your personal information to operate, maintain, and improve eskedi go. This includes creating and managing user accounts, processing and fulfilling orders, facilitating payments, enabling communication between users and merchants, and providing customer support.
Your information is also used to personalise your experience on the Platform by recommending relevant merchants, remembering preferences, and improving search results and product discovery.
We use data to maintain platform security, prevent fraud, detect unauthorised activity, enforce our Terms and Conditions, and ensure the integrity of transactions conducted on eskedi go.
Where permitted by law, we may also use your contact information to send service updates, promotional messages, and platform notifications. You may opt out of marketing communications at any time.
5. SHARING OF INFORMATION
eskedi go does not sell personal data.
However, we share necessary information with third parties to enable the operation of the Platform. When you place an order, relevant information is shared with the merchant or merchants involved in fulfilling your order. This may include your name, contact details, order contents, delivery or pickup instructions, and any notes you provide.
In multi-merchant orders, each merchant only receives information relevant to their portion of the order.
We may also share information with service providers such as payment processors, banking partners, logistics providers, cloud hosting services, analytics providers, and customer support tools. These providers are contractually obligated to handle your information securely and only for the purposes of providing services to eskedi go.
We may disclose your information where required by law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of eskedi go, our users, or the public.
6. DATA SECURITY
We implement reasonable technical, administrative, and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include encryption, access controls, secure servers, and monitoring systems.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
You are responsible for maintaining the confidentiality of your account credentials and ensuring that your devices are secure when accessing eskedi go.
7. DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.
When personal data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you.
8. YOUR RIGHTS
Depending on applicable data protection laws, including the Nigeria Data Protection Act (NDPA), you may have rights regarding your personal data. These rights may include the right to access your data, request correction of inaccurate information, request deletion of your data where legally applicable, and withdraw consent for certain processing activities.
You may exercise these rights by contacting eskedi go through the official support channels provided on the Platform. We may require identity verification before processing such requests.
9. CHILDREN’S PRIVACY
eskedi go does not knowingly collect personal information from individuals who are not legally permitted to enter into binding agreements under applicable law. If we become aware that such data has been collected without appropriate authorisation, we will take steps to delete it.
10. INTERNATIONAL DATA TRANSFERS
Your information may be stored or processed in locations outside Nigeria where our service providers operate. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. CHANGES TO THIS POLICY
eskedi go may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. When updates occur, the revised version will be posted on the Platform. Continued use of eskedi go after such updates constitutes acceptance of the revised Policy.
12. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal data is handled, please contact eskedi go through any of the following official channels:
Eleha Bus Stop, Iyana Church, Iwo Road, Ibadan, Oyo State, Nigeria
[email protected]
[email protected]
09013682502
We will make every reasonable effort to respond to your inquiry or resolve your concern promptly and in accordance with applicable data protection laws.