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Frequently Asked Questions
Whether you’re new to eskedi go or a returning user, this FAQ is designed to help you understand how the platform works and make the most of its features.
What is eskedi go?
eskedi go is a unified digital marketplace operated by ESKEDI-CO LTD that brings shopping, services, and accommodation reservations together on one platform. It enables users to purchase products, book professional services, reserve rooms, and enjoy a seamless checkout experience from a single account.
Where is eskedi go available?
eskedi go currently operates in Oyo and Lagos States, Nigeria, with plans to expand to additional locations in the future.
Do I need an account to use eskedi go?
You can browse products and services without creating an account. However, you will be required to create an account during checkout to complete your order, track purchases, earn Reward Tokens, and access other platform features.
What can I do on eskedi go?
eskedi go allows you to:
- Shop products from multiple merchants.
- Book professional services.
- Reserve hotel rooms and accommodations.
- Pay securely using multiple payment methods.
- Earn Reward Tokens on eligible purchases.
- Use Scan & Go at participating stores.
- Choose delivery, pickup, or in-store shopping where available.
Can I order from multiple merchants at the same time?
Yes. One of eskedi go's unique features is the ability to add products from multiple merchants to a single shopping cart within eligible shopping categories and complete checkout in one transaction.
Can I order both products and services?
Yes. eskedi go allows you to order physical products from shopping merchants and book services from service providers available on the platform.
Who sells the products and services on eskedi go?
Products and services are offered by independent merchants using the eskedi go platform. Each merchant is responsible for the quality, pricing, availability, and fulfilment of their products or services.
Can I leave instructions for a merchant?
Yes. During checkout, you can include notes or special instructions for the merchant. Merchants will make reasonable efforts to follow your instructions where possible.
What payment methods are accepted?
eskedi go currently supports:
- Debit and credit cards
- Bank transfers
- Wallet payments
- Reward Tokens
- Payment Request to a Friend
What is Wallet?
The Wallet is your stored balance on eskedi go that can be used to pay for eligible purchases on the platform.
What are Reward Tokens?
Reward Tokens are loyalty rewards earned on eligible purchases. They can be redeemed for qualifying transactions in accordance with the applicable programme rules.
What is "Send Payment Request to a Friend"?
This feature allows you to send a secure payment request to another person. Once they complete the payment, your order will proceed.
What is a pickup code?
A pickup code is a unique security code generated for pickup orders. It helps verify that the correct person collects the order.
Can someone else collect my order?
Yes. You may share your pickup code with a trusted person, allowing them to collect the order on your behalf.
What is after-hours pickup?
Some participating merchants allow customers to collect prepaid orders outside their regular business hours. Availability varies by merchant.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. eskedi go does not store your complete payment card details.
What is Scan & Go?
Scan & Go allows you to scan eligible products while shopping in participating stores, pay through eskedi go, and receive a digital receipt for verification before leaving the store.
Is Scan & Go available at every merchant?
No. This feature is only available at participating merchants that have enabled Scan & Go.
What is the Scan & Pay feature?
Scan & Pay allows customers to scan eligible products in participating stores, complete payment through the eskedi go app, and receive a digital receipt. This helps reduce waiting times and creates a faster, more convenient shopping experience.
Download the eskedi go App
Take eskedi go with you wherever you go. Shop products, book services, earn Reward Tokens, manage your orders, and enjoy a seamless shopping experience directly from your mobile device.
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Google Play Store
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Apple App Store